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Boost Your Business Success with Customer W.O.W.

August 30, 2023 @ 3:00 pm - 5:00 pm


Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers into your best marketing advocates. Whether you are a FORTUNE 500 company or a small to mid-size business, delivering Customer W.O.W. will bring value to your company, your customers and your employees.

Customer W.O.W. workshop enables participants to:
• Understand how basic needs and satisfiers form the foundation of W.O.W.
• Identify how to use delighters to create an emotional connection with customers
• Brainstorm and prioritize a list of “Basic Needs”, “Satisfiers” and “Delighters”
• Define a personal W.O.W. goal in terms of Competence, Connection, Service and Solutions
• Describe organizational drivers that facilitate a culture of W.O.W.

Speaker(s): Gianna Clark

Co-Sponsor(s) & Location: Sparq

Limited seating available. Please register to attend.
Fee: No Cost
Register Online